Return Policy

At Vendcolv, we want you to be completely satisfied with your purchase. Because we ship our products directly from our manufacturing partners in Shenzhen to offer you the most competitive prices, we have established the following policy to ensure a smooth experience.

 

1. Return Window

You have 14 days from the date your item was delivered to request a return or refund. After 14 days, we unfortunately cannot offer a refund or exchange.

 

2. Defective or Damaged Items (Quality Issues)

Electronics such as wireless chargers and SD cards are tested for quality, but we understand that transit issues or manufacturing defects can occur.

  • Requirement: Please inspect your order upon receipt. If the item is defective, damaged, or you receive the wrong item, contact us at the contact form on our website immediately.

  • Proof: You must provide your order number and clear photo or video evidence of the defect or damage.

  • Resolution: Once verified, we will offer a full refund or a free replacement at no additional cost to you. In most cases for low-value electronic accessories, you will not be required to ship the defective item back to us.

 

3. Change of Mind (Non-Defective Returns)

To keep our prices low, we do not currently offer "free returns" for change of mind or accidental orders.

  • Eligibility: To be eligible for a return, the item must be in the same condition that you received it: unused, in its original packaging, and with all seals intact (especially for SD cards).

  • Shipping Costs: Customers are responsible for paying the international shipping costs to return the item to our designated facility. Shipping costs are non-refundable.

  • Restocking Fee: A 15% restocking fee may apply to non-defective returns to cover processing costs.

 

4. Items Not Eligible for Return

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

  • Software or digital products (if applicable).

 

5. Refund Process

  • Approval: Once your return is received and inspected (or your evidence is verified), we will notify you of the approval or rejection of your refund.

  • Credit: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

 

6. Lost or Missing Packages

If your tracking information shows "Delivered" but you haven't received the package, please contact the local carrier (e.g., USPS/Canada Post) first. If the package is confirmed lost in transit by the carrier, we will issue a full replacement.